How can we help?

Ninnil Matrimony is strictly 18+ only. We have a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE). If you suspect a minor or see grooming/CSAE content:

1. In-app: Profile or chat → ••• → Block & Report → choose Under 18/CSAE.
2. Email the Child Safety POC: support@ninnilmatrimony.com (include username, screenshots, timestamps if possible).
3. Emergency: If you are in immediate danger, contact local authorities first.

Handling: We remove CSAE content/accounts, may preserve relevant data where required by law, and cooperate with lawful requests from authorities. See Child Safety Standards (CSAE).

We want Ninnil Matrimony to be respectful and safe. Use the in-app tools to block or report users anytime.

1. Report: Open the profile or chat → tap Report → choose a reason (harassment, spam, impersonation, hate, nudity, minors/CSAE, etc.). Add context if possible.
2. Block: Blocks prevent chats and profile visibility.
3. Emergency: If you feel unsafe, contact local authorities first.

Moderation approach: combination of automated checks and human review. Violations can lead to warnings, restrictions, or account removal. See your safety & privacy choices in our Privacy Policy.

Where you manage a Ninnil Matrimony Premium subscription depends on where you bought it. This page previously described only the Google Play route, which is wrong for anyone who subscribed on iPhone.

Bought on iPhone or iPad

Purchases are processed by Apple. Charges, receipts, cancellations and refunds are handled under Apple’s policies.

• Cancel subscription: iPhone Settings → your name → Subscriptions → Ninnil Matrimony. You can also open apps.apple.com/account/subscriptions.
• Request refund: go to reportaproblem.apple.com and sign in with your Apple Account.
• New device: sign in with the same Apple Account, then use Restore Purchases on the Premium screen.

Bought on Android

• Cancel subscription:Play Store → Profile → Payments & subscriptions → Subscriptions → Ninnil Matrimony.
• Request refund:Play Store → Profile → Payments & subscriptions → Budget & history → select purchase → Request refund.

Note: we never store full payment card details. Billing is handled entirely by Apple or Google.

You can exercise your privacy rights via the app or email. We’ll verify ownership before acting.

• Access / export data: Email support@ninnilmatrimony.com.
• Delete data: Use “Delete account” in Settings or email us with subject “Data Deletion – Ninnil Matrimony”.
• Corrections: Update profile info in-app; contact us for anything else.

Learn more in our Privacy Policy.

For unresolved concerns, you may contact our Grievance Officer:

Name: Rahul M. (Grievance Officer) — Ninnil Matrimony
Email: support@ninnilmatrimony.com
Phone: +916282119174
Region: Kerala, India

We review grievances within 24 hours and aim to resolve them within 15 days, subject to investigation needs.