Who we are
Controller:
T Grows Pvt. Ltd. (parent:
TGROWS Pvt. Ltd.)
Registered address: Corrazone Panadans, Kalamassery, Kochi, Kerala 682022
Contact:
support@ninnilmatrimony.com · Phone: +916282119174
Scope
This policy covers the Ninnil Matrimony mobile app and website, including discovery, profiles, chat, safety/moderation tools, and premium subscriptions. Ninnil Matrimony supports only users who are 18 years or older.
Our privacy principles
- •Collect only what we need and use it for stated purposes.
- •Be transparent about data uses, choices, and permissions.
- •Build safety by design: protect users, combat spam/fraud, and respect consent.
Information we collect
- •Account and identity info: your name, email address, phone number, age (18+ confirmation), and date of birth.
- •Profile photos and any photos or voice notes you send in chat.
- •Government-issued ID documents you upload for identity verification — specifically Aadhaar Card and/or PAN Card images.
- •A selfie photo you upload for photo verification.
- •Sensitive matchmaking details: religion, caste, community, and mother tongue (core matching criteria for a matrimony service, collected with your explicit consent).
- •Astrological details you choose to provide: nakshatra (star), raasi (rashi), and dosham.
- •Other profile fields: marital status, height, physical status, complexion, blood group, family details, education, occupation, employment sector, and annual income.
- •Your declared location — the country, state, and city you type in. We do NOT collect GPS or device location.
- •Profile interactions (interests, connections, profile views, blocks/reports) and chat message content and metadata, used for delivery and safety moderation.
- •Device and diagnostics (app events, crash logs via Firebase, OS version) and a push-notification token.
- •Purchase metadata for premium features — processed by Apple In-App Purchases in the iOS app and by Razorpay on our website; we never receive or store full card details.
- •Media/camera/microphone permissions strictly for features you choose (uploading photos, sending voice notes).
Sensitive personal data
As a matrimony service we knowingly collect data that may be considered sensitive: religion, caste and community, government-issued ID documents (Aadhaar / PAN) and selfies for verification, and astrological details (nakshatra, raasi, dosham). We collect these only with your explicit consent, use them solely to run matchmaking and to verify identity for community safety, never sell them, and protect them with encryption in transit and strict internal access controls. You can withdraw consent by deleting your account in the app or by emailing support@ninnilmatrimony.com.
Where data comes from
- •You (profile setup, uploads, interactions, communications).
- •Your device (location and diagnostics, with your permission).
- •Service providers/SDKs (analytics, payments, crash reporting, content delivery).
- •Other users (e.g., reports for safety moderation).
How we use information
- •Provide core features: discovery, connections, messaging, and account management.
- •Personalize recommendations (e.g., compatible/nearby profiles).
- •Safety & moderation (detect spam/fraud, enforce rules, handle reports).
- •Customer support, analytics, debugging, and product improvement.
- •Legal compliance and enforcing our Terms.
Automated checks & safety systems
We may use automated signals and human review to help detect spam, scams, and policy violations. These tools protect the community and are not used for unrelated purposes.
Legal bases (where applicable)
- •Consent (e.g., optional permissions such as location or media).
- •Contract (to provide the features you request).
- •Legitimate interests (keep the app safe, prevent fraud, improve features).
- •Legal obligation (comply with laws and lawful requests).
Payments (Apple In-App Purchases & Razorpay)
- •In the iOS app, subscriptions are processed by Apple In-App Purchases. On our website, payments are processed by Razorpay. They process payments on our behalf.
- •We do not store or receive your full card details. The payment providers handle sensitive payment information securely.
- •We receive limited payment metadata (e.g., transaction IDs, status) to deliver purchases, prevent fraud, and handle support.
Sharing
We do not sell personal data. We share with service providers under contracts and safeguards (e.g., cloud hosting/CDN, analytics, moderation, payments), with authorities when required by law, to protect users or our Service, or with your consent (for a specific feature).
Third-party SDKs / providers (examples)
- •Razorpay (payments & receipts).
- •Google Play Billing (Android in-app purchases).
- •Firebase Analytics / Crashlytics (usage analytics and crash diagnostics).
- •Cloud hosting/CDN and content moderation tools.
Cookies & tracking
On the web, we may use cookies or similar technologies for authentication, security, analytics, and preferences. In the app, analogous SDKs/signals may be used for the same purposes. Manage web cookies via your browser and app permissions via device settings.
Location
We use only the location you declare in your profile (country, state, city) to show relevant matches. The app does not request device location permission and does not track your GPS or precise location.
Security
- •Encryption in transit (HTTPS).
- •Access controls and least-privilege for internal tools.
- •Rate-limiting, anomaly detection, and anti-abuse protections.
- •Vendor due diligence and contractual safeguards for processors.
Incidents & notifications
If we detect a data incident that poses a material risk, we will investigate, mitigate, and notify affected users and/or authorities as required by law.
Data retention
We retain data only as long as needed for the purposes stated, to provide the Service, or as required by law. Active account data is kept while your account is active. When you delete your account in the app, we erase your profile, photos, uploaded ID documents, selfies, messages and interactions from our database and file storage. Financial records may be retained in pseudonymized form (without your profile data) where required for accounting, tax, and legal obligations.
International transfers
Your data may be processed outside your state/country. Where required, we use contractual and technical safeguards with service providers.
Your choices & rights
- •Update or delete profile data in the app.
- •Manage permissions (location, camera, media, notifications) in device settings.
- •Block/report users in-app.
- •Request data access or deletion by emailing support@ninnilmatrimony.com.
- •Unsubscribe from non-essential emails via links in those emails.
Child safety & minors (18+ only)
- •Ninnil Matrimony is strictly for adults (18+). Minors are not allowed to use the Service.
- •If you suspect a user is under 18, report the profile; we may require age verification and will remove violating accounts.
- •We remove content involving or endangering minors and will cooperate with lawful requests from authorities.
- •Parents/guardians can email us to request deletion if a minor’s data was submitted.
Google Play — Data safety summary
- •Collected: profile basics and sensitive matchmaking data (religion, caste, mother tongue, horoscope), government ID documents (Aadhaar/PAN) and selfies for verification, declared location (city/state/country), app activity, user content, device IDs, and diagnostics.
- •Sharing: with service providers for hosting, analytics, safety, and payments; not sold.
- •Security: encrypted in transit; internal access controls.
- •Deletion: in-app account deletion and email requests supported.
- •Use limits: used for functionality, analytics, and safety — no unrelated sales.
What we don’t collect
- •Full card or bank details — these are handled entirely by Apple and Razorpay; we never see them.
- •Your device’s GPS or precise location — location is only the city/state/country you type into your profile.
- •Your phone contacts or address book.
Children’s privacy statement
We do not knowingly collect personal data from anyone under 18. If we learn data was collected from a minor, we will delete it and may disable access to the account.
Key policies
- •Terms & Conditions (https://ninnilmatrimony.com/terms)
- •Safety Guidelines (https://ninnilmatrimony.com/safety)
- •Support (https://ninnilmatrimony.com/support)
Contact
T Grows Pvt. Ltd. (parent: TGROWS Pvt. Ltd.)
Address: Corrazone Panadans, Kalamassery, Kochi, Kerala 682022
Email:
support@ninnilmatrimony.com · Phone: +916282119174
Changes to this policy
We may update this Privacy Policy from time to time. We will post the latest version in the app/website and update the “Last updated” date. Significant changes may be communicated in-app. Your continued use means you accept the updated policy.
Last updated: 2026. This policy is a comprehensive, plain-language template aligned with common Google Play Data Safety expectations and India privacy norms. It is not legal advice. Ninnil Matrimony is strictly 18+.